Let's get you unstuck.
Choose the fastest path below. If the problem persists, send us the store domain and a short description of what you expected to happen.
Email support Typical response within one business day.Request a sign-in link or reset your password from the sign-in page.
Open sign inRestart installation or connect a different Shopify store.
Connect a storeUnderstand accessed data, retention, redaction, and deletion requests.
Read privacy policyContact us about access, correction, export, or early deletion.
Contact the teamCommon questions
How does customer-health scoring work?
Altvary evaluates recency, frequency, monetary value, and engagement against customers within your own store. Scores refresh nightly and can be recomputed from Settings.
Why is Today empty?
Confirm Shopify is connected and at least one scoring run has completed. A healthy empty queue can also mean no customers currently meet an active strategy's conditions.
How do I remove store data?
Uninstalling stops Shopify access immediately. Shopify then asks us to erase the store's data 48 hours later, and we do. For an earlier request, email support with your Shopify store domain.
What happens if I uninstall and reinstall?
Reinstall within 48 hours and everything is where you left it — your customers, scores, history and settings are untouched, and you will not be asked to set Altvary up again. After that, Shopify asks us to delete the store's data and we do. Reinstalling later still works, but it is a fresh start: your Shopify customers, orders and products import again, while everything Altvary built on top of them does not. That includes the customers you excluded from contact, your product approvals, the record of what was sent and what it earned, your tuned settings, and your team members. None of it can be recovered. If you are pausing on purpose — changing plans, migrating, closing for a season — reinstall inside the 48 hours.
How is billing handled?
Billing status is visible inside Altvary. When paid billing is enabled, subscription approval and charges are handled through Shopify.